Implementing Automatic Speech Recognition for Intelligent Communications

Automatic speech recognition technology (ASR) is transforming the broad technology landscape and the past year saw adoption skyrocket, with the pandemic putting AI and analytics at the center of business operations. PwC found that 52% of companies accelerated their AI adoption plans because of the COVID crisis, and 86% said that AI became a "mainstream technology" at their company in 2021. ASR is particularly valuable in the contact center, where innovations such as automated compliance monitoring, speech-enabled interactive voice responses, and voice authentication can improve processes, enable dynamic conversations, and help deliver a superior customer experience. Yossi Marouani and Michael Liberman will share their experiences and challenges around implementing ASR, and show how it's transformed the way businesses operate and connect with their customers.