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When customers reach out to telco contact centers, they expect prompt and efficient solutions delivered in their native languages. But communication challenges and a lack of helpful information often result in a stressful, frustrating experience for customers and agents.
To address this challenge, telecommunication companies are implementing innovative speech and translation AI to improve agent assist solutions in multiple languages, empowering their contact center agents to deliver the best possible personalized customer experience.
Join this webinar, featuring demos by Infosys, Quantiphi, and NVIDIA conversational AI experts, to learn:
1. How to kickstart your journey with NVIDIA® Riva’s cutting-edge speech and translation AI and fully customize it to achieve the highest-accuracy agent assist solution
2. Best practices for seamlessly integrating speech and translation AI into agent assist solutions, ensuring smooth and effective customer-agent communication
3. Real-world examples showcasing successful implementations of multi-language, speech AI-customized agent assist solutions in telco contact centers