Call Analytics for Payers

We'll share the latest call analytics trends and advances in the payer industry, as well as challenges. We'll walk through a trending and developing solution for case management enhancement and improved member engagement. As a steward of the healthcare system, our team in Aetna pledges to improve health outcomes and decrease medical costs. We firmly acknowledge our responsibility of improving the health-care system by early intervention and nudging high-risk patients to get tested. I develop a suite of artificial intelligence tools to predict high-risk members in numerous diseases, enhance care management effectiveness, and identify high-performing physicians for specific services. We also leverage state-of-the-art machine learning techniques to address racial health disparity and ethical bias in our models.