AI Agents and Digital Humans Shaping the Future of Interaction in Telecoms

The integration of AI agents and digital humans is transforming industries by redefining how organizations engage with customers and streamline operations. We'll delve into the cutting-edge developments and challenges in deploying digital human agents and AI-driven solutions across various domains in the telecommunications industry.

Alan Dennis, from Kelley School of Business, will present insights from his groundbreaking research on the effectiveness and user perceptions of digital human agents compared to chatbots and human agents. His studies, which include neurophysiological and behavioral analysis, highlight the promise and pitfalls of current digital human technologies and their potential to overcome algorithm aversion.

Complementing these academic perspectives, two executives from leading telco solution providers will share their experiences and strategies for leveraging AI agents to enhance network operations and customer experience in telecommunications. The panel will discuss real-world applications, showing the practical and transformative impact of AI in this sector.