Transforming Public Services With Digital Humans

The City of Amarillo, TX, is pioneering the use of AI to close gaps in local government services by leveraging UneeQ's multilingual digital human, Emma, to offer more accessible and personalized interactions for its residents. With 24% of Amarillo's population not speaking English at home, ensuring equitable access to public services is a significant challenge. By integrating NVIDIA ACE technology with Synanim, UneeQ's proprietary AI animation platform, Emma provides real-time, 24/7 support in over 100 languages, helping residents navigate essential services like paying bills, accessing library resources, and more—all through natural, conversational AI.
This talk will explore how Amarillo, with its rich cultural heritage and vibrant community, is setting a new standard for inclusivity in public services. Experts at UneeQ and NVIDIA share how AI-driven digital humans like Emma are reducing friction in government services, empowering non-English-speaking communities, and improving access to municipal resources. We’ll also discuss the broader impact of digital humans in public service, highlighting initiatives like Australia’s “Nadia Project” for disability insurance navigation. Discover how AI is transforming the way governments and organizations connect with and support the people they serve, fostering more inclusive, engaged communities.